Refund policy
When the refund is triggered
The refund is triggered as soon as your return has been received and checked by our warehouse, or as soon as you provide us with proof that the return parcel has been dispatched, in accordance with article L221-24 of the French Consumer Code.
Timescale
We refund within 14 days at the latest from the date we are informed of your decision to withdraw. The credit appears on your statement a further 3 to 10 working days later, depending on your bank.
Means of refund
The refund is made using the same means of payment as the one used for the order, unless you expressly agree to another means. No charge is made to you for this.
Amount refunded
- Return under the right of withdrawal: refund of the item price. The original standard delivery charges are also refunded where the whole order is returned.
- Partial return: only the returned items are refunded; the original delivery charges are retained.
- Defective, damaged or non-conforming item: full refund, including outward and return delivery charges.
- If you chose a more expensive delivery method than standard delivery, only the cost of standard delivery is refunded (article L221-24 of the French Consumer Code).
Non-conforming returns
An item returned worn, washed, damaged, incomplete or without its labels may be subject to a reduction corresponding to the loss in value, or be refused. You are informed by email before any decision and the item can be sent back to you on request.
Late refund
If you have not received your refund within the stated time, check first with your bank, then contact us at contact@alo-outlet-eu.shop quoting your order number.
Cancellation before dispatch
An order not yet dispatched can be cancelled on simple request to contact@alo-outlet-eu.shop. A full refund is then made within 14 days.
For any question, write to us at contact@alo-outlet-eu.shop. We reply within 48 working hours.